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IVR stands for Interactive Voice Response. It's a technology that allows interaction between a computer system and humans through voice commands or keypad inputs via a telephone keypad. IVR systems can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.
Common uses of IVR systems include:
Call Routing: Directing incoming calls to the appropriate department or individual within an organization.
Automated Customer Service: Providing self-service options for tasks such as checking an account balance, making payments, or obtaining information.
Surveys and Polls: Conducting automated surveys or polls by phone.
Appointment Reminders: Sending automated reminders for appointments or events.
Order Processing: Allowing customers to place orders or check the status of existing orders.
IVR systems are widely used in various industries to streamline customer interactions, reduce wait times, and improve overall efficiency.
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